Shoes and accessories sold at in-home shoe parties and online.

The fibi & clo Online Boutique

Contact Us

For information on becoming a Fashion Agent, please email

For information on order status, please email

For general information, please email

For returns, please contact

Click here     for an inquiry form. To insure an accurate and speedy response, please email this form to the appropriate email address.

Return Policy

All sales are final, and there are no refunds.

We stand by our product. If there is a manufacturing defect, please notify us immediately and we will gladly replace, refund or repair the sandal for you. Manufacturing defect claims must be made within 60 days of receipt of the sandal. We will pay all related shipping costs. To determine if your sandal qualifies for a manufacturing defect, please email before returning the sandal.

If you receive a shoe that does not fit, we will gladly exchange the unworn sandal for you. We will provide you with a shipping label for free and easy size exchanges. All size exchanges must be made within 15 days of receipt of sandal. Sales items do not qualify for free returns, and customers will be responsible for sending back sale shoes. Normal retail price for a sandal is $49.50.

Sadly we cannot accept any size returns where the shoe has been worn outside. Please inspect shoes carefully when you receive them.

IF you need to return or exchange a sandal.

If a sandal qualifies for a return, refund and/or exchange, please email for a return authorization form. A sandal must be returned with the return authorization form. If not, the sandal return/exchange will be delayed and a $7.95 restocking fee will be deducted from your refund, or charged before we send you another sandal.

Also, If a sandal is not returned in the proper condition, you will be charged a $7.95 restocking fee. Make sure the shoe is returned in its original packaging. You must include the original shoe bag, the original poly bag with barcode, all packaging materials, and the return authorization form. You will receive your new sandal within 5-10 business days of receipt of the returned sandal by our warehouse.

Please return the sandal and this completed form to


Attn: RMA Dept. fibi & clo

433 Northpark Central Drive

Houston, TX 77073